A slot that frees up at the last minute usually stays empty. With ClaudIA's smart waiting list, that slot offers itself to the person who fits it best, and the calendar fills itself back up without anybody having to call.
It's how you turn cancellations — and there are always cancellations — into chances to fill the calendar rather than into losses. The phone is where it showed most: somebody rang asking for something today, there was nothing, and they hung up leaving no trace. Now they're offered the list on the call itself, and only if there really is nothing left: ClaudIA checks the calendar again before offering it. The alert that a slot has opened up always goes out over WhatsApp, including when they joined by phone, and it takes priority in the daily WhatsApp allowance together with reminders. And when somebody on the list gets an appointment another way, their wait closes on its own.
How it works
- If there's no appointment free, your client can join the waiting list.
- Writing or calling, it makes no difference: ClaudIA adds them on both channels.
- When a time frees up, ClaudIA checks it's still free and alerts ONE person: the best fit by service, day, stylist and time; among equals, whoever has waited longest.
- If they reply, it books them in the same conversation; if they don't reply within a few hours, the time moves to the next person, and nobody gets the same offer twice.
- What frees up overnight goes out at eight, if it's still free: nobody gets messages at odd hours.