Updated 2026-10-18 · 2 min read
There are lots of tools for veterinary clinics and almost all of them promise the same thing on their home page. The real differences show up in five or six questions almost nobody asks before signing.
The questions that matter
It's worth having them in front of you when comparing, whether with ClaudIA or any other option:
| Question | Why it matters |
|---|---|
| How is WhatsApp connected? | The official API has a 24-hour window: outside it only approved templates go out, and that affects reminders. |
| What does it do with clinical questions? | An assistant that gives opinions on an animal's health is a risk. It has to pass them to the team. |
| Where is the data? | If you're in the UK or the EU, it should be in the European Union, with a data processing agreement. |
| Can I take my data with me? | The client list and the calendar should be downloadable without asking anyone. |
| Is there a minimum term? | With no lock-in, the tool has to earn its place every month. |
| Does it work alongside my veterinary software? | Clinical records are usually in another system, and there's no need to move them. |
How WhatsApp is connected
It's the technical question with the most consequences. With Meta's official API, a reminder to someone who hasn't written for weeks needs an approved template, and a change in Meta's policies affects you. ClaudIA works with the session of the clinic's own WhatsApp, linked with a QR code: no 24-hour window and the same number as always.
What ClaudIA does, and what it leaves where it is
ClaudIA answers the clinic's WhatsApp and Instagram —and in Spain, the phone too—, books appointments in a calendar by vet and room, keeps a record per pet, sends reminders for the schedules the clinic sets, alerts the team to anything urgent and brings a till, campaigns and reports. The clinical history stays in your veterinary software: there's no need to migrate it to get started.
The data is held in European Union data centres, a data processing agreement is signed and the client list can be downloaded from the dashboard whenever you like. No minimum term and the first month free.
Questions clinics ask
Does ClaudIA replace my veterinary software? There's no need. ClaudIA handles answering, the calendar and reminders; the clinical history can stay in your current software.
Which WhatsApp route does ClaudIA use? The session of the clinic's own WhatsApp, linked with a QR code, without the official API's 24-hour window.
Is there a minimum term? No. And the client list and calendar can be downloaded from the dashboard whenever you like.