What people fear most about an automatic assistant is getting stuck in canned answers. That doesn't happen with ClaudIA: if an owner asks to speak to a person, is upset or raises something out of the ordinary, ClaudIA steps aside and passes the conversation to your team.
The handover is designed so nothing gets lost: the alert reaches the clinic's phone with the reason, and the task stays in the dashboard's bell, with a direct link to the conversation or the call.
ClaudIA handles the day-to-day on its own —booking, moving and confirming appointments, explaining opening hours and services— and recognises when someone on the team needs to use their judgement.
How it works
- On WhatsApp or Instagram, ClaudIA pauses that conversation, says goodbye kindly and alerts the team with the reason.
- On the phone, in Spain, it takes the message and the alert reaches the team with the number and what they were asking for.
- Everything appears in the dashboard's bell, with a button to go to the chat or the call.
- Your team deals with it, marks the task as done and switches ClaudIA back on with one click.
The surgery bill
An owner writes about an amount on the surgery bill they don't understand. ClaudIA doesn't improvise: it tells them a person on the team will look at it, pauses the conversation and leaves the task in the bell with the reason. Reception looks at it in the morning and answers from the same chat.