At a veterinary clinic WhatsApp never stops: someone wants the cat's vaccine, someone asks if you're open on Saturday, someone wants to move the dog's check-up. And whoever could answer is in a consultation, in surgery or holding an animal.
ClaudIA replies in seconds: it explains the services you've published, says which times you genuinely have free and books the appointment in the same conversation. It isn't a menu of options: it's a normal conversation, in your clinic's tone.
And it knows who the appointment is for. If the owner has two dogs and a cat, it asks which one, and the appointment goes on that pet's record, under its name, so the vet sees it that way in the calendar.
How it works
- You connect the clinic's WhatsApp by scanning a code. You don't change number.
- ClaudIA reads your services, your opening hours and your calendar, and answers with them.
- When it closes an appointment, it writes it into the calendar straight away, under the pet's name.
- If it doesn't know something, it tells you instead of making it up.
A message at eleven at night
«Hi, when can Kira have her vaccine?». ClaudIA recognises the cat on her owner's record, offers two times this week and books the appointment. In the morning it's in the calendar, and nobody on the team had to answer at that hour.