«Can we change Tuesday's?» is one of the most common messages a clinic gets. Answering it by hand means opening the calendar, finding the appointment, checking free times on another day and writing back, between consultations.
ClaudIA does it in the conversation: it finds that pet's appointment, offers real free times with the same vet or another one if the owner prefers, and moves it. If what they want is to cancel, it cancels and the time is free straight away.
That time isn't lost: if someone is on the waiting list for that day, ClaudIA offers it to them. And when it's the clinic that moves an appointment, the owner gets a message with the new time.
How it works
- The owner writes that they want to change or cancel; ClaudIA finds their pet's appointment.
- It offers real free times and moves the appointment in the calendar.
- A cancellation frees the time at once and it's offered to the waiting list.
- Everything stays in the history of the appointment and the conversation.
The check-up that didn't fit
An owner writes on Sunday: a trip has come up and he can't bring his cat on Tuesday. ClaudIA moves the check-up to Friday, and Tuesday's time goes to another client who was on the waiting list.