ClaudIA doesn't make anything up: it answers with your services, your opening hours and the instructions you write. What you haven't told it, it doesn't say: it alerts you.
And there are things it will never do, by design: it doesn't diagnose, doesn't say whether something is serious or can wait, doesn't name or dose medicines or say whether a human one will do, and doesn't recommend products. When an owner asks about that, it tells them it's for the vet and alerts your team.
In any conversation you can take over with one click: ClaudIA goes quiet in that thread and you carry on from the same place.
How it works
- You write your clinic's own tone and instructions.
- «Pause AI» hands a conversation back to you whenever you like.
- Clinical questions always go to the team, with the message word for word.
«Can I give him an ibuprofen?»
An owner asks on a Saturday. ClaudIA doesn't say yes or no: it tells them that's something the vet has to answer, offers the first appointment and alerts the team with the message word for word.